Privacy Policy

Overview

We respect your privacy and process personal data only when it is necessary to provide our services and operate this website.

This policy describes what we process, how long we keep it, who we share it with, and how you can exercise your rights.

What data we collect

We may collect data you provide directly and data generated when you use our website or contact us.

We do not intentionally collect sensitive categories of personal data.

• Contact details: name, phone number, email (when you contact us or request a quote).

• Service details: pickup/location address, requested time window, job notes, items/vehicle details (when relevant).

• Communication history: messages sent via forms, email, phone, or messaging apps.

• Technical data: IP address, device/browser info, and basic usage data (only where permitted and configured).

How we use personal data

We use personal data to respond to requests, provide services, and improve the reliability and security of our website.

We use optional analytics/marketing tools only if you provide consent (when applicable).

• Respond to inquiries and provide customer support.

• Prepare and confirm quotes, service terms, and time windows.

• Deliver the requested service and coordinate logistics.

• Protect against abuse, fraud, and security incidents.

Legal basis for processing

We process personal data under the following legal bases (GDPR):

• Contract: to take steps at your request and provide services.

• Legitimate interests: to operate, secure, and improve our website and service processes.

• Consent: for optional cookies/analytics/marketing where required.

• Legal obligation: when accounting or other laws require retention of certain records.

Data sharing

We do not sell personal data.

We may share data only when it is needed to provide services, comply with law, or run the website.

• Service providers: hosting, email, analytics, or messaging providers (only as needed).

• Authorities: when required by law or to protect legal rights.

• Business operations: internal access limited to people who need it to perform their duties.

Data retention

We keep personal data only as long as necessary for the purposes described in this policy.

Some records may be retained longer when required by law (for example accounting) or to resolve disputes.

Your rights

Depending on your situation and applicable law, you may have the following rights:

• Access: request a copy of your personal data.

• Rectification: correct inaccurate or incomplete data.

• Erasure: request deletion in certain cases.

• Restriction: limit processing in certain cases.

• Objection: object to processing based on legitimate interests.

• Complaint: lodge a complaint with a supervisory authority.

Security

We apply reasonable technical and organizational measures to protect personal data.

No method of transmission or storage is 100% secure, but we work to reduce risk and respond to incidents.

Cookies

We use cookies and similar technologies to make the website work and (optionally) to measure performance and marketing effectiveness.

For details about cookies and consent settings, see our Cookie Policy.

Contact

If you have questions about this policy or want to exercise your rights, contact us via the Contact page.